All applications that organizations installed five years ago – the older ones in particular – to capture, distribute, edit, archive, and destroy information weren’t built to handle the volume and wide range of types of data being processed today. According to many surveys, this resulted in the office staff spending hundreds of hours searching data in different systems. This, in turn, negatively affects the pace of processes, prolongs time spent on taking important decisions, and generates a lot of additional costs for the company.


Our cloud-based Content Services Platform (CSP) by OpenText oversees the information lifecycle management across the enterprise, from capture to archiving to destruction. It combines functionalities of Document Management System (DMS) and Enterprise Content Management (ECM). DMS focuses on the workflow management and compliance and has advanced content-capturing features. ECM, on the other hand, can handle a broader range of electronic information, including both unstructured and structured content. In addition to documents that a DMS can handle, a CMS manages rich media such as audio, video, flash, and websites.

Additionally, any kind of content can be surfaced directly in the application the users are working with, making it easily accessible to the people and processes that need it the most. Centrally defined governance rules are applied automatically throughout the lifecycle of information as it flows through business processes.


Enterprise Content Services (ECS) provide API-driven microservices to connect repositories to related business applications. It supports an adaptable framework that easily integrates with new applications and gives users the flexibility they need.

It offers:

Connecting with repositories from standalone corporate applications and systems to bridge content silos, expedite information flows, and expand governance. It speeds up processes, easily integrates with new applications, and provides flexibility.

Secure document management. It offers a secure, audited, and enterprise-wide control over any type of content, from contracts and engineering drawings to the system reports, emails, images, and much more. It provides users with quick access to reliable information using robust metadata and localization. It also eases document processing for both administrators and end users with built-in search, viewing, and workflow.

Intelligent enterprise capture. It scans and indexes services to convert paper into actionable and manageable electronic formats. It fully automates the digitization of any incoming content, from paper to chatbots, for more comprehensive requirements. It also supports advanced capabilities, such as optical character recognition (OCR), content classification, content routing, and process automation, accompanied by machine learning.

Content lifecycle management. It ensures information governance of both digital and physical content to adhere to retention, disposition, or destruction guidelines in accordance with internal policies and external regulations.

Content archiving. It protects critical historical information within a secure and centralized archive. This solution leverages familiar search criteria and metadata to find and retrieve desired information from large volumes of stored files in seconds. It guarantees all documents are safely stored for years yet instantly available when needed.

Enterprise Content Services benefits:

Complete and secure document lifecycle management. It gives enterprise-wide control over any type of content with comprehensive security and privacy.

Connection to business processes. It improves process efficiency by automating manual tasks and integrating content to lead applications.

User adoption increase. It offers users an intuitive experience that empowers them with the information they need, when and where they need it, and provides the context for efficient use.

More effective collaboration. It allows for seamless sharing and collaboration on content, both inside and outside the organization.

Information governance improvement. It automates the classification of both structured and unstructured information.

Quick and easy scaling. Reduces expenses with a scalable repository designed to manage high volumes of content at all lifecycle stages.

Better productivity. It offers users a 360-degree view of both structured and unstructured business content from a single interface that provides content in context without the need to switch between different applications.

Streamlined innovation and time to revenue. It transforms business models and digitizes value chains with an integrated approach to ECM that extends content services into the organization’s foundational technology environment.

Intelligent insight. It delivers deeper insight into product, customer, supplier, or asset performance through integrated data and content analyses for improved decision-making.

One version of the truth. It offers a centralized repository for the entire business content regardless of the origin or source. It ensures that all stakeholders work with the most current and relevant content.